ko9 Privacy Policy

ko9 ("we", "us", "the Platform") is committed to protecting the privacy of all players who register and use our online gaming services. This Privacy Policy explains how we collect, store, use, and protect personal data when you access ko9 from the Philippines.

This policy applies to all personal data collected through the ko9 website, whether provided directly by you during registration, collected automatically through your use of the platform, or received from third parties in connection with payment processing and identity verification.

By creating an account on ko9, you acknowledge that you have read this Privacy Policy and that you consent to the data practices described here. If you do not agree to the way we handle your data, you should not register or continue using the platform.

ko9 collects different types of personal data depending on how you interact with the platform. The main categories are:

We do not collect sensitive data beyond what is needed for identity verification and responsible gaming compliance. We do not store full payment card numbers on our servers.

ko9 uses the personal data we collect for the following purposes:

• To create and manage your player account, including processing logins and securing access with OTP verification.
• To process PHP deposits and withdrawals through your chosen local payment method — GCash, Maya, or Philippine bank transfer.
• To verify your identity and age as part of the KYC process, in compliance with responsible gaming requirements.
• To deliver platform services — including access to the game lobby, live casino, eBingo, fish games, and the VIP programme.
• To enforce our Terms and Conditions, including detecting and preventing fraudulent activity, account abuse, and prohibited behaviour.
• To provide customer support and respond to your enquiries via live chat or email.
• To send account-related notifications such as deposit confirmations, withdrawal status updates, and security alerts.
• To comply with applicable legal and regulatory obligations, including record-keeping and anti-money laundering requirements.
• To improve the platform based on aggregate usage patterns and player feedback.

ko9 does not use your data for automated profiling or decision-making that produces significant effects on your access to the platform without human review.

ko9 does not sell or rent your personal data to any third party. We may share your information in the following limited circumstances:

• Payment providers: To process your PHP deposit or withdrawal, relevant transaction data is shared with the payment provider you select — such as a bank, GCash, or Maya. These providers operate under their own privacy policies and applicable Philippine financial regulations.
• Identity verification services: KYC documentation may be processed by a third-party verification provider to confirm your identity and age. These providers are bound by confidentiality agreements and may not use your data for any purpose other than the verification service.
• Game software providers: Game providers whose titles appear in the ko9 lobby may receive limited technical data (such as a session token) to enable gameplay. They do not receive your personal registration details.
• Legal requirements: If required by law, court order, or a competent authority, ko9 may disclose personal data to the extent necessary to comply with that obligation.
• Fraud prevention: In cases of suspected fraud or illegal activity, we may share relevant data with law enforcement or specialist fraud prevention services.

All third parties with whom we share data are required to handle it in a manner consistent with the principles set out in this Privacy Policy.

Because ko9 handles real-money transactions in Philippine Pesos, we are required to collect and verify certain financial and identity information. This is a standard requirement for any platform that processes monetary transactions, and it protects both you and the integrity of the payment system.

When you submit documents for KYC verification — such as a Philippine government-issued ID or a proof of account document for GCash or Maya — those documents are reviewed by our verification team or an authorised third-party provider. Verified documents are stored securely and retained for as long as legally required after account closure.

ko9 does not store full payment card numbers. Payment details such as masked bank account numbers or e-wallet identifiers are retained only to the extent required to process future withdrawals to your verified account and to maintain accurate transaction records.

ko9 uses cookies and similar browser-based technologies to enable essential platform functions and improve the user experience. Cookies are small text files stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect against unauthorised access. You cannot opt out of essential cookies while using the platform.
• Functional cookies: Remember your preferences — such as language settings and notification preferences — so you do not need to re-enter them each session.
• Analytics cookies: Collect anonymised data on how players navigate the platform, which game categories are used most, and where technical issues occur. This data is used in aggregate and is not tied to your personal account.

You can manage or delete cookies through your browser settings. If you disable essential cookies, some parts of the ko9 platform may not function correctly. For specific browser instructions on managing cookies, consult your browser's help documentation.

ko9 implements technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include:

• SSL (Secure Sockets Layer) encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest on our servers, including identity documents and financial records.
• OTP (one-time password) verification for account logins and sensitive account actions.
• Access controls that limit which staff members can view personal player data, based on operational need.
• Regular security reviews and monitoring to detect and respond to potential threats.

While we take every reasonable precaution to secure your data, no online system can guarantee complete immunity from security incidents. If you believe your ko9 account has been accessed without your authorisation, contact our support team immediately and change your password.

ko9 retains your personal data for as long as your account remains active and for a period after account closure as required by applicable legal obligations. The retention periods for specific categories of data are as follows:

• Account registration data: Retained for the duration of your account and for a minimum period after closure in line with standard record-keeping requirements.
• Transaction records: PHP transaction history, wager records, and withdrawal logs are retained for the legally required period applicable to financial records.
• KYC documents: Identity verification documents are retained for the period required by applicable regulations after account closure.
• Support communications: Live chat transcripts and email records related to your account are retained for a reasonable operational period.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with your identity.

As a ko9 player based in the Philippines, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team through live chat or by email at [email protected]